Travel conditions for tourism agency ENJOY-GEORGIA

1. Registration

With the travel registration, the customer accepts ENJOY-GEORGIA's binding offer to conclude a travel contract. The registration can be made in writing, electronically, orally or by telephone. The contract comes into effect with the acceptance by ENJOY-GEORGIA. The acceptance does not require a certain form. At or immediately after the conclusion of the contract ENJOY-GEORGIA will hand over or send a travel confirmation (booking confirmation with transfer form) to the customer.

The date of the conclusion of the contract is the date indicated on the booking order next to the signature of the traveler.

2. Payment

2.1. After conclusion of the contract or receipt of the travel confirmation and transfer form, a deposit of 20% of the tour price is required to be paid, if no other deadline is set in the travel contract.
(non- refundable, except extraordinary circumstances, see paragraph 7)
2.2. The remaining payment of the tour price is due no later than 30 days before the beginning of the tour.
2.3. if there are less than 30 days between the conclusion of the contract and the start of travel, the entire travel price is to be paid at the conclusion of the contract.
2.4. travel agency ENJOY GEORGIA has a company account in Germany and you can transfer the money from EU countries without any fees. The transfer costs from other countries are to be paid by the travelers. 

3. Service and price changes

3.1. In case of a significant increase in exchange rates or fuel costs after the conclusion of the travel contract, the travel price may be increased by ENJOY-GEORGIA.
3.2. In case of a significant change of an essential travel service or a price increase of more than 10%, the travel customer is entitled to withdraw from the contract free of charge or the travel customer can demand participation in another trip of at least equal value. The travel customer must claim these rights directly after receiving the declaration from ENJOY-GEORGIA.

4. Cancellation, resignation by customer (cancellation costs).

4.1. The customer can cancel the trip at any time before the start of the trip, but appropriate compensation will be required.

4.2. The cancellation costs:

From the conclusion of the contract until 30. day before the beginning of the trip 20% (deposit)
From the 29th to the 15th day before the beginning of the trip 50%.
From 14. day before travel start 100%

5. The minimum number of participants

If the minimum number of participants is not reached, the trip can be cancelled by ENJOY GEORGIA (at least 30 days before the start of the trip). In this case the paid travel price will be fully refunded. If desired, the trip can be carried out for fewer participants for an appropriate surcharge.

6. Resignation and cancellation by ENJOY-GEORGIA

6.1 ENJOY-GEORGIA reserves the right to exclude participants who do not meet the requirements for safety reasons (illness etc.) before the trip, at the place of implementation and during the tour.

6.2 If the traveler, regardless of a prior warning from the tour operator, causes a lasting disturbance, behaves destructively towards the country, the people or towards other tour participants, he/she can be excluded from the tour. In this case, ENJOY-GEORGIA's claim to the full tour price remains intact.

7. Cancellation of the contract due to extraordinary circumstances.

If the trip is significantly impeded or endangered due to unforeseeable force majeure (e.g. war, civil unrest, natural disasters, epidemic, travel warning), both the traveler and the tour operator may cancel the contract.

7.1. if such a case occurs before the trip: the travel client will be refunded 100% of the total amount transferred to the company account.

7.2. if such a case occurs during the trip: the organizer is obliged to take the necessary measures to transport the traveler back. Any additional costs for return transportation to the airport and additional/unplanned overnight stays shall be borne by the parties in equal parts, while the remaining additional costs, such as the costs for the return ticket, among others, shall be borne by the traveler.

8. Services

Any services that have not been used cannot be refunded.
Due to the long-term planning of the services, we must reserve the right to change accommodation facilities in the same category if necessary.

9. Room requests

On the trips organized by us the accommodation is on the basis of two-bed rooms. Of course, you can also order a single room for an additional charge. Since these are not always available in unlimited number, we recommend early booking. It is possible to book a triple room. Please keep in mind that this is very often a double room with an extra bed.

10. Travel smoke-free

For the sake of your health and out of consideration for all passengers, smoking is not permitted on the buses during the trips. Since all trips include well-considered breaks, smokers will definitely also get time to smoke.

11. Lacks and defects

Any problems during the trip must be reported to our tour guides immediately, as claims will not be accepted afterwards. The tour guide is not authorized to acknowledge claims or confirm defects. They are only entitled to take note of the defects and complaints and will forward them to the organizer.

12. Loss/theft

The tour operator assumes no liability for valuables and other items of any kind that are stolen or lost during the trip.

13. Weather

We assume no liability for changes in the program schedule due to bad weather. In our programs we point out suitable travel time and passability of the roads. Nevertheless, due to sudden changes in weather conditions, program changes may occur. Additional costs for necessary transfers and hotel changes (especially trekking & mountaineering) are to be borne by both parties equally.

14. Other terms

14.1. The mountain peoples, e.g., Svaneti, Tusheti, Khevsureti, live according to their own laws, which should be accepted. There are certain sacred places that can be entered only by men, this must be respected.
14.2. You undertake the trip at your own risk and are responsible for your own physical well-being.
14.3. In the mountains, especially in Tusheti, there are many sheep that are guarded by shepherd dogs and it is important to keep a safe distance from the dogs and in no case to go alone to the dogs.

Travel agency Enjoy-Georgia does not take any responsibility for the behavior of the dogs.